Moving Day in Dubai: What to Expect and How to Prepare
Your complete guide to moving day in Dubai. Learn what happens hour by hour, how to prepare, common issues, and tips for a smooth experience.

The Big Day Arrives
Moving day can feel overwhelming, but knowing what to expect removes much of the stress. This guide walks you through a typical moving day in Dubai, from early morning preparation to settling into your new home.
The Day Before
Final Preparations
- Confirm timing with your moving company
- Pack your "essentials box" (see below)
- Charge phones and portable chargers
- Prepare snacks and water for moving day
- Set out clothes for tomorrow
- Do final walk-through and packing check
- Get a good night's sleep
Your Essentials Box
Keep accessible—don't load on truck:
- Important documents (IDs, lease, permits)
- Medications and first aid basics
- Phone chargers and cables
- Toiletries for one night
- Change of clothes
- Snacks and water
- Basic tools (screwdriver, scissors)
- Cleaning supplies
- Laptop and valuables
Morning: Movers Arrive
Typical Timeline (8:00-9:00 AM Start)
- 8:00 AM: Movers arrive, team leader introduces crew
- 8:15 AM: Walk-through of your home, discuss priorities
- 8:30 AM: Protection materials installed (if applicable)
- 9:00 AM: Loading begins
What to Do When Movers Arrive
- Greet the team leader and get their contact number
- Walk through the home together, point out fragile items
- Identify items that should NOT be loaded
- Show them the elevator and any building access points
- Confirm the destination address
- Discuss any time constraints
Loading Process
Professional Loading Order
Experienced movers typically load:
- First: Large furniture and heavy items (sofas, beds)
- Second: Medium boxes and furniture
- Third: Small boxes filling gaps
- Last: Fragile items (protected on top)
Your Role During Loading
- Stay accessible but out of the way
- Answer questions as they arise
- Monitor valuable or fragile items
- Check rooms as they're emptied
- Keep children and pets supervised elsewhere
Transit Time
What Happens
- Movers secure all items in the truck
- You travel separately to the new location
- Arrive early to meet them and provide access
- Brief walk-through of new home before unloading
Use Transit Time Wisely
- Final cleaning at old residence (if required)
- Pick up keys for new place (if not done)
- Grab lunch—you'll need energy
- Quick check of new residence before truck arrives
Unloading at New Home
Before Unloading Begins
- Quick walk-through with team leader
- Point out where large furniture goes
- Indicate room labels on boxes
- Ensure path is clear
- Building protection in place if required
During Unloading
- Direct placement of major furniture
- Check items as they come off truck
- Boxes go to correct rooms (use labels)
- Note any damage immediately
Common Moving Day Issues
Problems and Solutions
- Elevator delays: Stay patient, movers are experienced with this
- Item won't fit: Professional movers can often disassemble or find alternative routes
- Weather (heat): Take breaks, stay hydrated, let movers pace themselves
- Missing items: Check thoroughly before panicking—often mislabeled boxes
- Damage discovered: Document immediately, notify team leader
End of Move
Final Steps
- Walk through truck to ensure empty
- Check all rooms at old residence
- Sign completion paperwork
- Collect any building deposit receipts
- Tip movers if satisfied (AED 50-100 per mover is standard)
- Get contact info for any follow-up issues
Typical Timeline
- Studio/1BR: 4-6 hours total
- 2-3BR Apartment: 6-8 hours
- Large Villa: Full day (8-12 hours)
First Night Tips
Immediate Priorities
- Set up beds first—you'll need sleep
- Locate essentials box
- Make sure AC is working (crucial in Dubai)
- Check water and electricity are on
- Secure all entry points
- Order food—don't try to unpack kitchen tonight
After Moving Day: Your First Week Checklist
- Unpack systematically: kitchen and bedrooms first, then living areas, storage items last
- Report any damage to the moving company within 24-48 hours with photographs
- Return deposits and keys from old residence - get a signed receipt
- Update your address with: banks, employer, DEWA, du/Etisalat, online shopping accounts, Emirates ID (via ICP), vehicle registration (via RTA)
- Schedule post-move cleaning of old residence if required by your lease
- Leave a review for your moving company - honest feedback helps other residents
What Are the Most Common Moving Day Problems in Dubai?
In our experience, these issues arise most frequently. Here is how to prevent or handle each:
Building Permit Not Approved
This is the number one cause of cancelled moving days in Dubai. Building management may reject permits if submitted too late, documentation is incomplete, or the moving company lacks proper licensing.
Prevention: Submit permits 5-7 days ahead. Use a licensed professional moving company that handles permits as part of their service. Confirm approval 48 hours before the move.
Elevator Unavailable or Double-Booked
In busy towers like those in Dubai Marina or JLT, service elevators can be double-booked or broken down.
Prevention: Confirm your elevator booking 24 hours before. Have a backup date available. If the elevator is broken, discuss alternatives with building management (resident elevator during low-traffic hours, stairwell for upper floors below 5th).
Movers Running Late
Traffic, a previous job running over time, or vehicle issues can delay your moving crew.
Prevention: Get the team leader's direct phone number. Confirm arrival time the evening before. If they are more than 30 minutes late without communication, call the company office immediately.
Items Do Not Fit Through Doorways
Dubai apartments can have narrow entrance doors (especially older buildings in Business Bay or Deira).
Prevention: Measure large furniture and doorways before moving day. Professional movers can disassemble most items. For truly oversized pieces, discuss alternatives during the quoting process.
Damage Discovered During Move
Despite best efforts, damage can occur during any move.
Response: Document damage immediately with photographs. Note it on the completion paperwork before signing. Report to the moving company within 24 hours. Professional companies with insurance will process your claim within 14-30 days.
What Should You Know About Tipping Movers in Dubai?
Tipping is appreciated but not mandatory in the UAE. Here are current guidelines:
- Standard move, good service: AED 50-100 per mover
- Exceptional service or difficult move: AED 100-150 per mover
- Very large or complex move: AED 150-200 per mover
- During Ramadan: Tipping is especially appreciated; AED 100+ per mover is generous
- Tip at the completion of the move, after you are satisfied with the work
- Cash is preferred and can be given to the team leader for distribution
- Offering cold water, snacks, and a clean rest area during the move is also valued
How Do Different Property Types Affect Moving Day?
Your moving day experience varies significantly by property type:
Studio/1-Bedroom Apartment
- Duration: 3-5 hours total
- Crew: 2-3 movers
- Key challenge: Elevator availability
- Tip: Often done in a single elevator slot
2-3 Bedroom Apartment
- Duration: 5-8 hours
- Crew: 3-5 movers
- Key challenge: Volume management and elevator time
- Tip: May need two consecutive elevator slots
Villa (3-5 Bedrooms)
- Duration: 8-12 hours
- Crew: 5-8 movers
- Key challenge: Outdoor exposure (heat), garden items, long driveways
- Tip: Start early, especially in warm months. Areas like Arabian Ranches and Palm Jumeirah require gate access planning.
Frequently Asked Questions About Moving Day
What time do movers usually arrive?
Standard arrival is 8:00-9:00 AM. During summer months, early starts (5:00-6:00 AM) are recommended to avoid peak heat. Confirm your exact start time with the moving company 24 hours before.
Should I be present during the entire move?
Yes. You or a designated representative should be present at both the origin and destination. You need to direct furniture placement, answer questions about fragile items, provide building access, and sign completion paperwork.
Can I pack a few things on moving day morning?
Ideally, everything should be packed before movers arrive. Last-minute packing delays the start and costs you elevator time. The only exception is bed linens and toiletries you used the night before - pack these in your essentials box first thing in the morning.
What if the move takes longer than estimated?
Professional movers estimate conservatively to include buffer time. If the move genuinely runs long, discuss with the team leader. Most companies charge AED 100-200/hour for overtime beyond the quoted scope. This should be discussed and agreed before continuing.
How do I handle DEWA on moving day?
Apply for DEWA disconnection at your old address 2-3 days before the move. Apply for new connection at the destination simultaneously. Verify electricity and water are running at the new property before the truck arrives. See our complete moving guide for detailed DEWA procedures.
What happens if something breaks during the move?
Document damage immediately with photographs. Note it on the completion paperwork before signing. Report to the moving company within 24-48 hours. Reputable companies with insurance will process your claim within 14-30 days. Items packed by professionals are fully covered; items you packed yourself (PBO - Packed By Owner) typically have limited coverage. For valuable fragile items, always request professional packing.
Moving Day Communication Checklist
Clear communication prevents most moving day problems. Make sure these contacts are saved in your phone before the day begins:
- Moving company office number: For escalations or schedule changes
- Team leader mobile: Your primary point of contact during the move
- Origin building management: For elevator or permit issues at your current property
- Destination building management: For access and elevator at the new property
- Landlord or agent (origin): For key return and final inspection scheduling
- Landlord or agent (destination): For key collection if not already done
- DEWA customer service: 800-DEWA (800-3392) for utility issues
- Emergency contact: A friend or family member who can help if unexpected issues arise
What Should You Do If the Move Goes Wrong?
Even with the best planning, unexpected situations can arise. Here is how to handle common moving day emergencies:
- Movers do not show up: Call the company office immediately. If they cannot send a replacement crew within 2 hours, you may need to reschedule. Check your contract for no-show clauses and compensation policies. This is rare with established, licensed companies but common with unlicensed operators found through social media or classified ads.
- Building denies access: If permit paperwork is incomplete or expired, the building may refuse entry. Have digital copies of all permits on your phone. Call building management immediately to resolve. Professional movers carry all documentation and have direct relationships with building management offices across Dubai Marina, Downtown, JLT, and other major areas.
- Elevator breaks down mid-move: Contact building maintenance immediately. Ask about timeline for repair. If unavailable for an extended period, discuss alternatives with the team leader: stairs for small items (below floor 5), rescheduling the remainder, or using the resident elevator during off-peak hours with management approval.
- Rain or sandstorm: Dubai occasionally experiences heavy rain (November-March) or sandstorms. Loading and unloading should be paused during active storms. Professional teams have waterproof covers for furniture and will protect items in transit. Discuss weather contingency plans with your mover during booking.
- Items do not fit in the new space: If furniture is too large for your new apartment, the team leader can suggest options: temporary storage, returning items to the truck for later decisions, or dismantling furniture on-site. Having measurements of your new space prevents this scenario - see our downsizing guide for detailed advice.
Post-Move Administrative Tasks for Dubai Residents
Moving day is just one part of the relocation process. Here are the administrative tasks to complete in the days following your move:
| Task | Deadline | How |
|---|---|---|
| DEWA transfer/new connection | Before moving day | DEWA app or website |
| Ejari registration (new lease) | Within 30 days | Ejari centres or Dubai REST app |
| Update Emirates ID address | Within 30 days | ICP smart app |
| Update vehicle registration | Next renewal | RTA website or service centre |
| Notify employer of new address | Within 1 week | HR department |
| Update bank address | Within 2 weeks | Bank app or branch visit |
| Update delivery addresses | Immediately | Noon, Amazon, Talabat, Deliveroo, etc. |
| Internet installation | Book 1-2 weeks ahead | du or Etisalat website |
| Cancel old building facilities | Move-out day | Building management office |
| Register at new building | Move-in day | Building management office |
What Should You Do the Week After Moving Day?
The week after your move is just as important as the day itself. Prioritise these activities for a smooth transition into your new Dubai home:
- Day 1-2: Unpack essentials (kitchen, bedrooms, bathrooms). Set up beds and make them comfortable for restful sleep. Connect kitchen appliances and stock basic groceries.
- Day 3-4: Unpack living areas and home office. Test all utilities (DEWA, internet, AC in every room). Report any issues with the property to your landlord in writing.
- Day 5-7: Unpack remaining boxes. Break down and recycle packing materials. Explore your new neighbourhood - locate the nearest supermarket, pharmacy, petrol station, and restaurants.
For families, read our guide to moving with kids for additional first-week tips specific to children's needs and school transitions.
Plan Your Perfect Moving Day
A well-planned moving day runs smoothly when you know what to expect. Request your free quote and our team will provide a detailed timeline tailored to your specific property, building requirements, and schedule.
Ready to Move?
Get a free, no-obligation quote tailored to your move. We'll handle the details.
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